Last updated March 2025.

The following agreement (“Agreement”) sets out the terms and conditions which govern your use of my Website and my consulting services (“Services”). Please read carefully prior to any access and use of this Website and Services provided by me. Your further use hereafter shall constitute your voluntary and total agreement to the Terms of Service set forth below. If you do not agree to the Terms of Service set forth below, please cease all further use of this Website and Services provided by me. If you have any questions or anything is unclear, please contact me.

By accessing or using this Website, its content and my Services, you represent and warrant that you are at least 18 years old and that you agree to abide by these Terms of Service. Any registration by, use of, or access to the Website and its Content by anyone under age 18 is unauthorized, unlicensed and in violation of these Terms of Service. 

Use of Content and Intellectual Property Rights

Unless otherwise stated, Rachel F. Hollander, MD, MPH (“I”, “me” or “my”) is sole proprietor of https://www.hollanderholistichealth.com, the “Website”.  I am the owner or the authorized licensee of all intellectual property rights in the Website content, including without limitation words, photos, videos, and downloads.  All rights are reserved.  If you share my Website content, you must label it as my work and content, and link back to the original source.  

Comments, questions and insights are welcomed on any blog posts. I thank you in advance for your contributions to the blog dialogue. I reserve the right to remove any comments that are deemed inappropriate or detrimental to the overall goals of this Website or that are disrespectful or promote oppression and/or stigma of any person or group of people.

Not Medical or Mental Health Advice

I provide all content for educational and informational purposely ONLY.  As such, you acknowledge that use of any and all Website content shall not establish the following: medical or mental health care, psychotherapy, professional counselling, and (or) a client/therapist, patient/physician or coaching relationship. 

Your continued use of this Website also acknowledges your understanding that any and all application of its contents is not a replacement for personalized advice from a licensed medical or mental health professional. Consequently, please consult with a licensed healthcare or mental health professional for any health-related care, advice, or prescription. An appointment for such can be made with Dr. Hollander.

Under no circumstances will I be held liable for any instances of harm affecting you and/or others as a result of your reliance on this Website and all its contents.  Always seek the advice of your own medical and/or mental health provider regarding any questions or concerns you have about your health or wellbeing. Do not disregard medical advice or delay seeking medical advice because of information you have read on this Website, and do not start or stop taking any medications without speaking to your own medical provider.

While I take all reasonable steps to ensure any information I provide is evidence-based, and although care has been taken in preparing the information provided to you, I cannot guarantee it. I therefore cannot be held responsible for any errors or omissions, and I accept no liability whatsoever for any loss or damage you may incur. The use or reliance of any information contained on this Website is solely at your own responsibility and risk.

Personal Responsibility

You aim to accurately represent the information provided to me on or through this Website. You acknowledge that you are participating voluntarily in using this Website and that you are solely and personally responsible for your choices, actions and results, now and in the future. You accept full responsibility for the consequences of your use, or non-use, of any information provided on or through this Website and/or my consulting services, and you agree to use your own judgment and due diligence before implementing any idea, suggestion or recommendation from my Website or my Services to your life, family or business. 

Testimonials

I may present real world experiences, testimonials, and insights about other people’s experiences with my Website and my Services for purposes of illustration only. The testimonials, examples, and photos used are of actual clients and results they personally achieved, or they are comments from individuals who can speak to my character and/or the quality of my work. They are not intended to represent or guarantee that current or future clients will achieve the same or similar results; rather, these testimonials represent what is possible for illustrative purposes only.

No Guarantees

Each individual’s results depend on their unique background, dedication, desire, motivation, actions, context, and numerous other factors. In terms of your health and wellbeing, it is important to acknowledge that only a limited portion of outcomes depend on individual choices and behaviors, as a large part of our health depends on factors that are not under our control, including genetics and social determinants of health. I cannot predict and I do not guarantee that you will attain a particular result, and you accept and understand that results differ for each individual. You fully agree that there are no guarantees as to the specific outcome or results you can expect from using the information you receive on or through this Website or my consulting services. As far as health-related behaviors and specific choices in your care, to the extent that they may influence your overall wellbeing, my role is to support and assist you in coming to your own answers and choices.

Assumption of Risk

As with all situations, there are sometimes unknown individual risks and circumstances that can arise during use of my Website or Services that cannot be foreseen that can influence or reduce results. You understand that any mention of any suggestion or recommendation on or through my Website or Services is to be taken at your own risk, with no liability on my part, and you agree to assume all risks.  

Website Correspondence and Email

You may email me or use the contact form on this website, if you want further information about any of my Services. Any emails received will constitute your acknowledgment of understanding:

• Emails are not encrypted;

• Secured transmission of your email is not guaranteed. Any and all sensitive information should be shared via more secure methods, such as during a secure video consultation;

• Emails / website contact forms do not create a patient/physician, client/therapist or client/coach relationship or patient/physician, client/therapist or client/coach confidentiality. Please consider this as you choose what to divulge in your emails. **IMPORTANT** any subsequent consultations within a contractual relationship once you’ve hired my services will be subject to confidentiality to the extent permitted by law;

• Immediate responses are not guaranteed. Responses to email will occur as quickly as circumstances dictate, usually within 24-72 business hours, except for weekends and holidays, at which time there will be a longer waiting period.

Limitation of Liability

Neither myself nor any agent, consultant, affiliate, joint venture partner, employee, shareholder, director, staff, team member, or anyone otherwise affiliated with my business or me, who is engaged in delivering content on or through this Website, will be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any personal or business interruptions, loss of profit, loss of business, interruption to business, for any loss of business opportunity, or for any indirect or consequential loss arising out of or in connection with any contract between you and me.

Indemnification and Release of Claims

You hereby fully and completely hold harmless, indemnify and release me and any of my agents, consultants, affiliates, joint venture partners, employees, shareholders, directors, staff, team members, or anyone otherwise affiliated with my business or me from any and all causes of action, allegations, suits, claims, damages, liabilities, costs and expenses, or demands whatsoever, including legal fees and expenses, arising out of or related to my Website, its content or your breach of any obligation, warranty, representation or covenant set forth in these Terms of Service or in any other agreement with me.

No Warranties

I make no warranties related to the performance or operation of my Website.  I make no representations or warranties of any kind, express or implied, as to the information, content, materials, programs, products or services included on or through the Website. To the full extent permissible by applicable law, I disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose. 

Errors and Omissions

Although every effort is made to ensure the accuracy of information shared on or through this Website and my Services, the information may inadvertently contain inaccuracies or typographical errors. Because scientific information, technology and business practices are constantly changing and evolving, you agree that the information on this Website or linked websites should not be considered current, complete or exhaustive, nor should you rely on such information to make any decisions pertaining to your health or to recommend a course of treatment for you or any other individual. I am not responsible for the accuracy of my Website, for the views, opinions, or accuracy of facts referenced on or through my Website or Services, or of those of any other individual or company affiliated with my business or me in any way, or for any errors or omissions that may occur. Reliance on any information provided on this Website or any linked websites is solely at your own responsibility and risk.

External Links - No Endorsement

References or links in my Website to the information, opinions, advice, programs, products or services of any other individual, business or entity are provided for your convenience ONLY. The same applies to any resources I offer or suggest for informative purposes. I provide absolutely NO guarantees to their accuracy, relevance, timeliness, legal compliance, or applicability to the specifics of your situation. Any references or inclusion of non-affiliated content does not reflect an endorsement or partnership with any organization, individual, concept, or opinion therein referenced.

I am not responsible for the Website content, blogs, e-mails, videos, social media, programs, products and/or services of any other person, business or entity that may be linked or referenced in my Website or through my Services. Conversely, should my Website link appear in any other individual’s, business’s or entity’s website, program, product or services, it does not constitute my formal endorsement of them, their business or their website either.

Affiliates

From time to time, I may promote, affiliate with, or partner with other individuals or businesses whose programs, products and services align with mine.  In the spirit of transparency, I want you to be aware that there may be instances when I promote, market, share or sell programs, products or services for other partners and in exchange I may receive financial compensation or other rewards. Please note that I am highly selective and I only promote the partners whose programs, products and/or services I respect. At the same time, you agree that any such promotion or marketing does not serve as any form of endorsement whatsoever. You are still required to use your own judgment to determine that any such program, product or service is appropriate for you. You are assuming all risks, and you agree that I am not liable in any way for any program, product or service that I may promote, market, share or sell on or through my Website.

No Text or Data Mining, or Web Scraping

You must not conduct, facilitate, authorize, or permit any text or data mining or web scraping in relation to my Website or any services provided via, or in relation to, my Website. This includes using (or permitting, authorizing, or attempting the use of):

• Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process, or methodology to access, obtain, copy, monitor or republish any portion of my Website or any data, content, information, or services accessed via the same.

• Any automated analytical technique aimed at analyzing text and data in digital form to generate information which includes but isn’t limited to patterns, trends, and correlations.

Computer Misuse

I do not guarantee that my Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access my Website. You should use your own virus protection software.

You must not misuse my Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to my Website, the server on which my Website is stored, or any server, computer or database connected to my Website. You must not attack my Website via a denial-of-service attack or a distributed denial-of service attack. I will report any such breach to the relevant law enforcement authorities, and I will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use my Website will cease immediately.

Information or Contents Through Third Parties and Limitation of Liability

Any information or contents created by me and shared or made available through third parties I am affiliated with as a teacher, consultant, or adviser, as well as any content provided through interviews, podcasts, or any other media, are for educational and informational purposes only and do not constitute medical and/or mental health diagnosis, care, advice, treatment, or prescription. By requesting, accepting, or accessing any contents created or shared by me through any and all of these third parties, you agree and acknowledge that

• I am not providing medical or mental health advice, medical, psychotherapy or nutritional therapy services, or attempting to diagnose, treat, prevent or cure any physical, mental or emotional issue, disease or condition;

• the information provided does not include establishing a physician-patient or therapist-patient relationship in any capacity;

• the information provided is not meant as replacement of medical and/or mental health care, or consultation with a healthcare professional;

• the information provided may not be used in litigation against me or any third-party healthcare or wellness provider as an expert opinion or otherwise;

• no warranty or guarantee has been made to you concerning any particular result or outcome of any condition. 

Always seek the advice of your own medical/health provider regarding any questions or concerns you have about your health, and to assist you in interpreting any information provided by me or applying it to your individual case. Do not disregard professional advice by your medical/health provider, or delay seeking it.

My affiliation with third party providers in any capacity does not constitute an endorsement of their views, opinions or recommendations.

Provision of Medical Services to Residents of States Dr. Hollander has Medical Licensure

I am licensed to practice medicine in the states of Arkansas, California, and Missouri. Any and all clinical appointment Services will be provided only to individuals who are both legal residents of one of these states and physically located in one of these states at the time of service provision. You acknowledge and accept that no warranty or guarantee has been made to you concerning any particular result, prognosis, or outcome of any condition.

If you are not both a legal resident and located in one of those states at the time of our sessions, you agree and acknowledge that

• the Services provided by me will be limited to the purview of education, coaching, mentoring, and/or consulting;

• the Services provided by me do not constitute medical and/or mental health diagnosis, care, advice, treatment, or prescription, nor are they meant as replacement of medical and/or mental health care, or consultation with a healthcare professional;

• the Services provided are intended for personal information only and may not be used in litigation against me or any third-party healthcare or wellness provider as an expert opinion or otherwise.

Standalone consulting sessions do not constitute a patient/physician, client/therapist or client/coach relationship.

Exchanges via WhatsApp, SMS, email or phone calls will not be considered medicine, psychotherapy, mental health services or coaching services; they do not constitute medical and/or mental health diagnosis, care, advice, treatment, or prescription.

I am not available in between sessions, and my practice is not designed to respond to emergency situations. If you have a medical or mental health emergency, please call 911, go to your nearest emergency room, or seek urgent care at your local clinic or hospital.

In the event that a dispute should arise in the course of your use of my clinical Services, you agree that any and all disputes will be solved through conciliation and arbitration. You will first give me an opportunity to address and resolve the dispute with you by emailing the following information to rachelhollandermd@hollanderholistichealth.com: your full name, your address, a written description of your claim, and a description of the specific relief you seek. If you and I are unable to solve the dispute, then you may bring your dispute to conciliation and arbitration.  

Sessions, Payment, and Cancellation Policies

Your initial consultation by secure video visit will take place in a session of 60 minutes, and prior to your intake I will ask that you answer an in-depth questionnaire.  If we agree to continue working together, our follow-up sessions will be 45 minutes and we will agree on a frequency that is best suited to your needs, considering my availability.

Sessions can be booked with no less than 24 hours’ notice. Payment is required at the time of booking. Missed sessions or patient cancellations within 24 hours of the appointment time will incur 50% of the visit fee.

In the event that I need to reschedule or cancel a session with less than 24 hours’ notice, you will be offered the choice of a full refund or credit toward a future session.

Billing and Payments Processed by Third Parties

In the instances in which I use a third-party payment processor, such as Stripe (the “Payment Processor”) to bill you through a payment account, the processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms of Service. The Payment Processor is solely and fully responsible for payments processed through them. I am not responsible for error by the Payment Processor. By choosing to use my paid Services, you agree to pay me, through the Payment Processor, all charges at the prices then in effect for any use of such paid Services in accordance with the applicable payment terms and you authorize me, through the Payment Processor, to charge your chosen payment method (your “Payment Method”).

Termination of Services

Both you and I can terminate the Services at any time.  If I am the one who terminates the Services and you have already made payment for future sessions, I will offer a full refund for sessions not provided. 

Data Protection

Your privacy is important to me, and so I comply with data protection legislation when I handle your personal data. For more information, please visit my Privacy Policy.

General Terms

Changes to These Terms of Service: These Terms of Service may be changed or amended by me at any time and the ‘last updated’ date will be amended accordingly.

Conflicts: Should there be any conflict between these Terms of Service and any hosting platform or Payment Processor gateway, these Terms of Service shall prevail.

Notices: Any notice given by you or me under these Terms of Service shall be in writing and sent to the relevant party at its last notified contact email address (which, for me, is rachelhollandermd@hollanderholistichealth.com). Notices are deemed received at the time of transmission. This condition does not apply to the service of legal proceedings.

Assignment: I may assign, subcontract or encumber any right or obligation under these Terms of Service, in whole or in part, without your prior written consent. You may not assign, subcontract or encumber any right or obligation under these Terms of Service, in whole or in part, without my prior written consent.

Entire Agreement: These Terms of Service represent the entire understanding and agreement between you and me with respect to the subject matter of these Terms of Service, and supersedes all other negotiations, understandings, and representations, if any, made by and between you and me. No representation, inducement, promise or agreement, oral or otherwise, if any, not embodied in this agreement or any other agreement related to these Terms of Service and expressly references herein is of any force and effect.

Severability: If any provision or part-provision of these Terms of Service is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these Terms of Service.

Third Party Rights: No one other than you and I have any rights to enforce any term of these Terms of Service.

Governing Law and Jurisdiction: These Terms of Service are governed under law of the state you reside/hold session with me in.  Depending on your residency, you hereby irrevocably consent to such exclusive jurisdiction and venue.

Contacting Me: If you need to reach me, you can contact me in one of the following ways:

• Website: By submitting an inquiry on my website at https://www.hollanderholistichealth.com

• Email: rachelhollandermd@hollanderholistichealth.com

Please refer to this Website's Privacy Policy in addition to the Terms of Service set forth above.